Shipping Policy

Shipping Policy & Important Customer Info

1. Shipping Times & Expected Delivery
- Our delivery timeframe typically ranges from 4 to 10 business days (depending on your location). Please note that we require a 1-2 business day window to process and fulfill your order. If you have any questions about the delivery timeline, feel free to reach out to us at We're here to help!

2. Double Check Your Shipping Address (IMPORTANT)
- We cannot be held accountable for inaccuracies in the shipping address provided by the customer. Therefore, we kindly ask you to carefully review your shipping address before completing the checkout process. Customers are responsible for the correctness of their details and in the event of a failed delivery due to an incorrect address, a new order must be placed by the customer.

3. Change of Address
- Please note that once you've placed an order, you have a 1-hour window to request an address change. After an hour, our team will have already registered your order in our system and in our carrier's system.

4. Tracking Information
- Once your order is shipped, we will provide you with a tracking number via email. This allows you to easily track the progress of your shipment and stay updated on its estimated delivery date. If you have any questions about tracking your package, or if you never received your tracking number, reach out to us and we will send it to you. At times, our email system may experience disruptions, causing automated tracking numbers not to be sent out promptly.
5. Delivered But Not Received
- If a customer says they haven't received their order, even though the tracking shows it's delivered, unfortunately, we're unable to cover the expenses for that order. In these cases we advice the customer to do the following:
  • Ensure the accuracy of the address entered during checkout.
  • Double check your mailbox.
  • Ask neighbors in case they received your package by mistake.
  • Contact the shipping carrier to inquire about additional information regarding the shipment and delivery.
6. Lost in Transit
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

7. International / Worldwide Shipping
- For international orders, please note that additional customs fees, taxes, or duties may apply. These charges are determined by the destination country and are the responsibility of the customer. We recommend checking with your local customs office for more information on any potential fees or restrictions.
If you have additional questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help!